Loyalty Program Terms – Circle of Friends

Benefits for individual (private) loyal customers

• Monthly loyalty discounts on selected products
• Free delivery once a year*: Once per year you can get free delivery to a parcel locker. You can find the discount code by logging in to the "My Elesen" page.
• Personalized offers: Find your personal offers in your email or on the "My Elesen" page, where unique discount codes are also displayed.
• Monthly special offers for birthday customers**
• Digital invoices and purchase history


90-Day Exchange




If the product doesn’t suit you, exchange it within 90 days!*
Join the Elesen Circle of Friends today, because only loyal customers can exchange products for another product within 90 days!
The exchange period is 90 days from the date of purchase.
Conditions:
• The right of exchange applies to private individuals who have registered as Elesen loyal customers.
• The right of exchange applies once per transaction. An exchanged product cannot be exchanged again.
• A purchase document or other proof of purchase must be presented to qualify for an exchange.
• The product to be exchanged must be unused, complete, and in its original packaging. Any gifts and other additional benefits provided with the product must also be returned.
• If a cheaper product is chosen, the customer has the right to receive accessories or other products from an Elesen store equal to the price difference. If a more expensive product is chosen, the customer must pay the difference.
Products NOT eligible for exchange:
• Products with mechanical damage or other defects, as well as products showing signs of use.
• Products that were specially ordered or customized according to the customer’s needs.
• Defective products, incomplete products, or other similar items covered by specific offers.
• Software, games, and other digital content.

To return a product purchased from the online store (14-day right of withdrawal), please contact the nearest Elesen retail store or Elesen customer service. For more information, contact Elesen customer service daily from 9:00 to 21:00 via the call center at +370 4 620 0100 or by email at aptarnavimas@elesen.lt






• Other limited-time offers, including partner offers and event-related deals

* Provided that the selected item physically fits into a parcel locker.
** Provided that a personal ID code or date of birth has been added and confirmed in the private customer account and the marketing newsletter has been subscribed to.

Loyalty program benefits may change over time; Elesen does not guarantee their availability indefinitely.

Benefits for business (legal entity) loyal customers

• Monthly loyalty discounts on selected products
• Other limited-time offers, including partner offers and event-related deals

Terms and Conditions of the "Circle of Friends" Loyalty Program

1. "Circle of Friends" is a loyalty program of Avitelos prekyba UAB (registration code 1420544984, address Klaipėda, Taikos pr. 15, LT-91135, Klaipėda), which can be used and joined in all stores operating under the name „Elesen" (hereinafter Elesen) across the Republic of Lithuania and in the online store at https://www.elesen.lt.

2. Participation in the loyalty program is free of charge.

3. By joining the loyalty program (hereinafter loyal customer), the participant confirms that they have read and agree to the terms set out in this document.

4. The program is open to all individuals aged 16 and over and, to a limited extent, legal entities registered in the Republic of Lithuania. For minors (aged 16–17), creating a loyalty program account requires the consent of a parent or guardian. Minor account holders may not be able to use all program benefits (e.g., benefits involving civil obligations such as installment payments, insurance offers, etc.).

5. All applicants must have a valid phone number and email address to receive account registration confirmation. The customer must keep their contact details up to date. The simplest and safest way to join is to use account verification (supported digital identification methods, verified phone number or email address), which ensures account security and personalization. Unverified accounts are automatically deleted 30 days after registration. If personal data changes, it must be updated by logging into the "My Elesen" section at www.elesen.lt, visiting an Elesen store, contacting customer support at aptarnavimas@elesen.lt, or calling +370 4 620 0100.

6. Membership is digital; no physical card is issued. The loyalty program account is personal and must not be shared. Benefits are also personal and cannot be transferred to others.

7. To receive loyalty program benefits in-store, the customer must identify themselves before making a purchase. In the online store, the customer must log in at https://www.elesen.lt. Store staff may request an identity document or other accepted form of identification. If the customer cannot verify their identity, staff may refuse to apply loyalty program benefits, including discounts.

8. Elesen is not responsible for actions performed via the loyalty program account or any damage caused due to the customer's actions or inaction, including sharing the account with third parties.

9. Elesen reserves the right to monitor participation to ensure compliance with these terms. Misuse of the program is strictly prohibited, including but not limited to:

• Creating multiple accounts by one person
• Providing false or misleading information
• Exploiting technical errors or system vulnerabilities
• Conducting fraudulent transactions
• Reselling, transferring, or commercially using benefits unless explicitly permitted

If there is reasonable suspicion of misuse, fraud, or violation of terms, Elesen may suspend or terminate the account without prior notice.

10. Elesen makes every effort to ensure the proper functioning of the loyalty program but cannot fully guarantee against damages caused by system failures.

11. Information on personal data processing and account closure is available here: https://www.elesen.lt/privatumo-politika

12. Participants may opt in to receive marketing offers. The use of contact details for marketing purposes can be limited via the "My Elesen" page.

13. Elesen reserves the right to delete accounts that have been inactive (e.g., no login or transactions) for more than 5 years. Deleted users may re-register if they meet the requirements.

14. Elesen reserves the right to change, supplement, limit, or terminate the loyalty program and its benefits at any time, with 30 days' notice on https://www.elesen.lt.

15. These Terms and the loyalty program are governed by the laws of the Republic of Lithuania. Nothing in these Terms limits mandatory consumer rights under Lithuanian or European Union law. In case of disputes, participants are encouraged to contact Elesen customer support first. If no agreement is reached, consumers may file a complaint with the Lithuanian State Consumer Rights Protection Authority (https://vvtat.lrv.lt/) or use the European Commission's online dispute resolution (ODR) platform. Participants also have the right to file a complaint to a competent court in accordance with applicable law.

These terms are valid from 01.10.2026.