To improve the operation of the web page, we ask you to agree with the terms of use of our cookie files - it will allow you to see detailed information about the products which comes from third parties, to see the location of shops on the map and much more. All conditions are listed here: privacy policy.
Elesen cookie policy
We use cookies to provide you a better user experience on our website; for instance, cookies
allow us to remember your past visits, as well as choices you have made on the website.
What is a cookie?
Cookies are small text files that are stored on your device when you visit the
website.
Why do we use cookies?
We use cookies to provide you a better user experience on our website; for instance, cookies
allow us to remember your past visits, as well as choices you have made on the website.By using
the website, you agree that we can use cookies:
to collect data about usage habits and for statistical purposes;
to provide better customer service (online chat);
to remember user preferences and settings;
to send you offers and marketing messages that are best suited for your needs;
to collect information required to improve our website;
to log in, to personalise the page, and fill in forms;
to make it easier to share on social media any content published on the Elesen website;
to provide content (Youtube, Google maps, flixmedia).
What type of cookies do we use?
Session cookies
Session cookies or temporary cookies are used every time when you visit our website, and
they are deleted when you shut down your web browser. Temporary cookies are used for
instance to remember the language you have selected for the website, or the content of your
shopping cart.
Permanent cookies
Permanent cookies stay in the user's device after you have closed the website. Permanent
cookies have different periods of expiry, and some of them are stored in the user’s device
for days, months or even years. Permanent cookies are used, for instance, to remember user
preferences and store user names and passwords so that users do not need to log in every
time they visit the site.
Third party cookies: In order to provide high-quality content, gather
statistical data and show ads, Elesen uses third-party cookies on their website. You can
review the privacy policy and the terms and conditions of third-party cookies on the website
of the respective party.
List of third-party cookies:
Terms of cookies applied by Facebook: https://www.facebook.com/policies/cookies/
Terms of cookies applied by Google:
https://www.google.com/policies/technologies/cookies/
Terms of cookies applied by Zendesk:
https://www.zendesk.com/company/customers-partners/cookie-policy/
Terms of cookies applied by Vimeo https://vimeo.com/cookie_policy
Flixmedia partners – along with your chosen retailer – displays you manufacturer’s
information concerning the product you are about to purchase, and does not provide any
advertising services. Flixmedia processes your IP address only to communicate manufacturers’
videos, images or textual information, but does not store your IP address as a part of this
service provided to your retailer, and does not disclose your IP address to third parties,
other than technology partners who support the provision of the information. Flixmedia does
not process or store any other personal data about you and does not request the same from
third parties. Should you have any questions about how Flixmedia processes your IP address
please contact GDPR@flixmedia.eu. More information about Flixmedia is available at
www.flixmedia.eu
How do I limit the use of cookies and delete cookies?
Users can delete cookies stored in their equipment and can prevent storing cookies in their
devices. To do this the user needs to change the privacy settings of their web browser. More
detailed information is available in the instructions section of the browser. NB! If you
block cookies we cannot guarantee proper functioning of the website.
These cookies are needed for our website to work in a correct and secure way. Essential cookies enable you to browse our website, safely finalize purchases and make sure important information is visible. User can not reject these cookies.
These cookies help us and relevant third-party sites to show personalized and relevant ads. Marketing cookies collect information about your browsing behaviour, which can be combined with other traffic data we have about you. These cookies are used for user profiling and targeted marketing.
Performance cookies enhance user experience and save user preferences. These cookies also enable site user to get more content and improve site functionality.
These cookies are needed for our website to work in a correct and secure way. Essential cookies enable you to browse our website, safely finalize purchases and make sure important information is visible. User can not reject these cookies.
These cookies help us and relevant third-party sites to show personalized and relevant ads. Marketing cookies collect information about your browsing behaviour, which can be combined with other traffic data we have about you. These cookies are used for user profiling and targeted marketing.
Performance cookies enhance user experience and save user preferences. These cookies also enable site user to get more content and improve site functionality.
Product insurance – a guarantee of safety and peace of mind
What is it?
Product insurance is a protection service for purchases against accidental damage or destruction (due to moisture, breakage, fire) as well as theft (with burglary/robbery), which are not covered by the manufacturer's warranty. The insurance service provider is ADB “Gjensidige”.
Why is it worth buying?
The insurance compensates for damages resulting from the above-mentioned insured events for a period of 1 or 2 years from the moment the protection is purchased. Combined with the manufacturer’s warranty covering internal device failures, you will have 100% purchase protection.
Purchase insurance includes the following services:
Free repair
Free replacement
Insurance payout
Free transportation or technician visit (applies to devices over 10 kg)
Convenient damage registration via toll-free phone number or online
Insure your new purchase against risks and your wallet against unexpected expenses.
Note: in the event of product repair or replacement, the customer must pay the deductible amount specified in the Insurance Certificate – 20% of the product value (but not less than €30).
! Insurance can only be purchased together with the product.
Which purchases are covered?
All devices offered in Elesen stores can be insured – computers, mobile phones, video/audio/photo equipment, navigation systems, small and large household appliances.
When is the damage not covered?
If the item was lost or left unattended;
If the item was lost due to pickpocketing or open theft;
If the item was damaged during transportation;
If the item was repaired without authorization;
If the item was used improperly or not according to the manufacturer's instructions;
Due to wear and tear, aging, or corrosion of the item or its components;
If the item was lost due to pickpocketing or open theft;