Extended warranty - safe and worry-free life
What purchases are eligible?
Why should I buy it?
- Free repair
- Free exchange of the product
- Free transport of the main product
- Replacement product during the repair period
- No diagnostic fee for confirmed insurance cases
Extended warranty plans offered
The "Exchange Plan" gives the user the opportunity to use the Extended Warranty service after the expiration of the manufacturer's warranty, during which the device damaged due to a manufacturer's defect will not be repaired, but will be replaced with a new one (the same or similar).
"Extra plan" gives the user the opportunity to use the free repair service after the expiration of the manufacturer's warranty. Available after 1 month. from the purchase of the product, but no later than 3 months. until the end of the manufacturer's warranty (within 21 months from the purchase of the product).
Where can it be purchased?
- together with a purchase at any "Elesen" store;
- together with the purchase on www.elesen.lt ;
- online: http://lt.garantija.lt/savitarna , no later than 30 days after the purchase of the product.
When are Extended Warranty services not applicable?
- the serial number of the device does not match or does not exist;
- components are incorrectly connected;
- the device is arbitrarily repaired or modified;
- the wrong electric input was used for the device;
- the body of the device is damaged;
- the device is not used properly.
Where to apply?
- by free phone 8-700-55566, on working days, during working hours;
- by mail: info@garantija.lt ;
- self-service: https://lt.garantija.lt/request/register.
The SKC operator will inform you in a separate message when and how to pick up the repaired device.
Assignment of contract
Why " Service Contracts Center" (SKC)?
- Flexible warranty extension period (from 1 to 5 years);
- 3 Warranty Extension Plans are offered, taking into account different customer needs;
- It is possible to transfer the warranty extension Plan to another person;
- The rules provide service priority for items purchased with a Plan;
- A wide network of certified rules is conveniently available throughout Lithuania;
- More than 3,300 qualified professional craftsmen ensure quality product service;
- Continuous control and supervision of the quality of service of the rules;