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Customer service is open I-VII 09:00-21:00 +370 4 620 0100

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Phone (Mon.-Sun. 09:00-21:00);  +370 4 620 0100
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Our customers frequently ask about these topics:

Parcel locker pickup

Service terms:
  • Orders over €100 are always delivered to parcel lockers free of charge;
  • Pickup available from Venipak or DPD Pickup parcel lockers;
  • Delivery to the selected parcel locker within 1–3 business days of order placement;
  • Available for orders that fit in the locker and weight up to 30 kg via Venipak, and up to 20 kg via DPD Pickup;
  • Delivery fee for orders under €100 starts at €2.99;
  • SMS and email notifications with locker door codes will be sent once your parcel arrives;
  • Pickup available 24/7;
  • If the order is not collected within the stated time, it will be returned to the sender. Re-delivery to a specified address or locker is available only after covering additional shipping costs.
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Home Delivery by Courier Service

Terms of Service:
  • Delivery time: 1–3 business days from the date of order
Delivery with carry-in to the first room (up to the apartment or house entrance hall) via Venipak (applies to all items up to 80 kg):
  • For items up to 10 kg – €4.99
  • For items from 10 to 30 kg – €8.99
  • For items from 30 to 80 kg – €19.99
Delivery with carry-in to the first room (up to the apartment or house entrance hall) via DPD (applies to all items up to 100 kg):
  • For items up to 10 kg – €4.99
  • For items from 10 to 25 kg – €8.99
  • For items from 25 to 100 kg – €19.99
For large or heavy items (side-by-side refrigerators, TVs from 75 inches, or items over 80 kg):
  • Delivery without carry-in – €26.99
  • Delivery with carry-in to the first room (up to the apartment or house entrance hall) (available only with Elesen couriers in the following cities: Vilnius and Kaunas) – €44.99
Deliveries to the Curonian Spit are made only to parcel terminals. This delivery option applies only to shipments that meet the following criteria:
  • the weight of a single package does not exceed 25 kg,
  • the maximum package dimensions are 36 × 43 × 61 cm
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Installation services

Service terms (currently available in Vilnius and Kaunas):
  • Installation services are only available with the “Home delivery” option;
  • Basic installation – e.g. TV on a stand, connecting a washing machine to water and electricity, plugging in an electric stove or fridge;
  • Advanced installation – built-in appliance fitting, TV wall-mounting, fridge door reversal;
  • Installation service price starts at €25.00;
  • More about installation services can be found here.;
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Old appliance removal

Service terms (currently available in Vilnius and Kaunas):
  • Old appliance removal is only available with the “Home delivery” option;
  • The appliance for disposal must be disconnected and brought to the first indoor space (e.g. hallway or entryway);
  • If disposal is ordered together with installation of a new appliance, disconnection is not needed;
  • The condition of the item must ensure safe transportation;
  • The courier may refuse to remove the old appliance if they believe the work cannot be done safely (e.g. special tools are needed for disconnection, there’s a risk of property damage, or there are biological, chemical, or physical hazards);
  • Disposal service price starts at €10.00;
  • More about old appliance removal can be found here.;
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The indicated delivery times are estimates. Exact delivery times for specific items are listed on the product page. The courier will contact you on the day of delivery. The delivery date is included in the order confirmation sent to your email address when the order is placed.