Terms of service:

• You can pick up your items for free at any Elesen physical store;
• If the item is available in the selected store, it will be ready for pickup within 1 hour after the order is confirmed;
• Items that are not currently in the store will be delivered within 1–3 business days (if the item is ordered – according to the specified delivery time);
• When the item is ready for pickup, you will be notified by SMS and email;
• Ordered items must be picked up within 7 calendar days from the receipt of the notification; if you cannot pick them up within this time, please contact customer service by phone at +370 4 620 0100 (Mon–Sun 09:00–21:00) or by email at aptarnavimas@elesen.lt;
• You can check the availability of items in stores on the product page by clicking the “Find in stores” button.

Terms of Service:

• Delivery time: 1–3 business days from the date of order

Delivery with indoor carry-in (applies to all items up to 80 kg):

• For items up to 10 kg – €4.99
• For items from 10 to 30 kg – €8.99
• For items from 30 to 80 kg – €19.99

For large or heavy items (side-by-side refrigerators, TVs from 75 inches, or items over 80 kg):

• Delivery without carry-in – €26.99
• Delivery with carry-in (available only with Elesen couriers in the following cities: Vilnius and Kaunas) – €44.99

Deliveries to the Curonian Spit are made only to parcel terminals. This delivery option applies only to shipments that meet the following criteria:

• the weight of a single package does not exceed 25 kg,
• the maximum package dimensions are 36 × 43 × 61 cm

Service terms (currently available in Vilnius and Kaunas):

• Old appliance removal is only available with the “Home delivery” option;
• The appliance for disposal must be disconnected and brought to the first indoor space (e.g. hallway or entryway);
• If disposal is ordered together with installation of a new appliance, disconnection is not needed;
• The condition of the item must ensure safe transportation;
• The courier may refuse to remove the old appliance if they believe the work cannot be done safely (e.g. special tools are needed for disconnection, there’s a risk of property damage, or there are biological, chemical, or physical hazards);
• Disposal service price starts at €10.00;
• More about old appliance removal can be found here.;