To improve the operation of the web page, we ask you to agree with the terms of use of our cookie files - it will allow you to see detailed information about the products which comes from third parties, to see the location of shops on the map and much more. All conditions are listed here: privacy policy.
Elesen cookie policy
We use cookies to provide you a better user experience on our website; for instance, cookies
allow us to remember your past visits, as well as choices you have made on the website.
What is a cookie?
Cookies are small text files that are stored on your device when you visit the
website.
Why do we use cookies?
We use cookies to provide you a better user experience on our website; for instance, cookies
allow us to remember your past visits, as well as choices you have made on the website.By using
the website, you agree that we can use cookies:
to collect data about usage habits and for statistical purposes;
to provide better customer service (online chat);
to remember user preferences and settings;
to send you offers and marketing messages that are best suited for your needs;
to collect information required to improve our website;
to log in, to personalise the page, and fill in forms;
to make it easier to share on social media any content published on the Elesen website;
to provide content (Youtube, Google maps, flixmedia).
What type of cookies do we use?
Session cookies
Session cookies or temporary cookies are used every time when you visit our website, and
they are deleted when you shut down your web browser. Temporary cookies are used for
instance to remember the language you have selected for the website, or the content of your
shopping cart.
Permanent cookies
Permanent cookies stay in the user's device after you have closed the website. Permanent
cookies have different periods of expiry, and some of them are stored in the user’s device
for days, months or even years. Permanent cookies are used, for instance, to remember user
preferences and store user names and passwords so that users do not need to log in every
time they visit the site.
Third party cookies: In order to provide high-quality content, gather
statistical data and show ads, Elesen uses third-party cookies on their website. You can
review the privacy policy and the terms and conditions of third-party cookies on the website
of the respective party.
List of third-party cookies:
Terms of cookies applied by Facebook: https://www.facebook.com/policies/cookies/
Terms of cookies applied by Google:
https://www.google.com/policies/technologies/cookies/
Terms of cookies applied by Zendesk:
https://www.zendesk.com/company/customers-partners/cookie-policy/
Terms of cookies applied by Vimeo https://vimeo.com/cookie_policy
Flixmedia partners – along with your chosen retailer – displays you manufacturer’s
information concerning the product you are about to purchase, and does not provide any
advertising services. Flixmedia processes your IP address only to communicate manufacturers’
videos, images or textual information, but does not store your IP address as a part of this
service provided to your retailer, and does not disclose your IP address to third parties,
other than technology partners who support the provision of the information. Flixmedia does
not process or store any other personal data about you and does not request the same from
third parties. Should you have any questions about how Flixmedia processes your IP address
please contact GDPR@flixmedia.eu. More information about Flixmedia is available at
www.flixmedia.eu
How do I limit the use of cookies and delete cookies?
Users can delete cookies stored in their equipment and can prevent storing cookies in their
devices. To do this the user needs to change the privacy settings of their web browser. More
detailed information is available in the instructions section of the browser. NB! If you
block cookies we cannot guarantee proper functioning of the website.
These cookies are needed for our website to work in a correct and secure way. Essential cookies enable you to browse our website, safely finalize purchases and make sure important information is visible. User can not reject these cookies.
These cookies help us and relevant third-party sites to show personalized and relevant ads. Marketing cookies collect information about your browsing behaviour, which can be combined with other traffic data we have about you. These cookies are used for user profiling and targeted marketing.
Performance cookies enhance user experience and save user preferences. These cookies also enable site user to get more content and improve site functionality.
These cookies are needed for our website to work in a correct and secure way. Essential cookies enable you to browse our website, safely finalize purchases and make sure important information is visible. User can not reject these cookies.
These cookies help us and relevant third-party sites to show personalized and relevant ads. Marketing cookies collect information about your browsing behaviour, which can be combined with other traffic data we have about you. These cookies are used for user profiling and targeted marketing.
Performance cookies enhance user experience and save user preferences. These cookies also enable site user to get more content and improve site functionality.
From quick order preparation in-store to new appliance installation and large appliance disposal.
Free in-store pickup at “Elesen” stores
Service terms:
Order prepared within 1 hour of order confirmation (if the item is available at the chosen store);
Delivery to the selected store within 1–3 business days if the item is not in stock there;
Available for orders from €10, placed online or by phone at +370 4 620 0100;
You can collect your items only after receiving an SMS notification that your order is ready for pickup;
The item is handed over upon presenting the order number or stating your name and surname.
Parcel locker pickup
Service terms:
Orders over €100 are always delivered to parcel lockers free of charge;
Pickup available from Venipak or DPD Pickup parcel lockers;
Delivery to the selected parcel locker within 1–3 business days of order placement;
Available for orders up to 30 kg that fit in the locker;
Delivery fee for orders under €100 starts at €2.99;
SMS and email notifications with locker door codes will be sent once your parcel arrives;
Pickup available 24/7;
If the order is not collected within the stated time, it will be returned to the sender. Re-delivery to a specified address or locker is available only after covering additional shipping costs.
Home delivery by courier
Service terms:
Delivery within 1–3 business days from order placement;
Delivery and indoor placement (0–10 kg): €4.99;
Delivery and indoor placement (10–30 kg): €8.99;
Delivery and indoor placement (30–80 kg): €19.99;
For large items over 80 kg, delivery is to the front door only (no indoor placement), fee: €26.99;
Indoor placement service for items weighing more than 80 kg is currently available in Vilnius, Kaunas, Marijampolė, Jonava, and Kėdainiai.
Installation services
Service terms (currently available in Vilnius, Kaunas, Marijampolė, Jonava, and Kėdainiai):
Installation services are only available with the “Home delivery” option;
Basic installation – e.g. TV on a stand, connecting a washing machine to water and electricity, plugging in an electric stove or fridge;
Advanced installation – built-in appliance fitting, TV wall-mounting, fridge door reversal;
Installation service price starts at €25.00;
More about installation services can be found here.;
Old appliance removal
Service terms (currently available in Vilnius, Kaunas, Marijampolė, Jonava, and Kėdainiai):
Old appliance removal is only available with the “Home delivery” option;
The appliance for disposal must be disconnected and brought to the first indoor space (e.g. hallway or entryway);
If disposal is ordered together with installation of a new appliance, disconnection is not needed;
The condition of the item must ensure safe transportation;
The courier may refuse to remove the old appliance if they believe the work cannot be done safely (e.g. special tools are needed for disconnection, there’s a risk of property damage, or there are biological, chemical, or physical hazards);
Disposal service price starts at €10.00;
More about old appliance removal can be found here.;
The indicated delivery times are estimates. Exact delivery times for specific items are listed on the product page. The courier will contact you on the day of delivery. The delivery date is included in the order confirmation sent to your email address when the order is placed.