RETURNS AND EXCHANGES

Returning products purchased from the e-store

The Buyer has the right to withdraw from the purchase-sale contract concluded in the e-store www.elesen.lt without providing a reason, by notifying the Seller within 14 (fourteen) days from the day the item was received and sending the item back to the Seller without delay, but no later than within 14 (fourteen) days from the day of notification.

Once we confirm that your returned item meets the return requirements, we will transfer the paid amount to your specified bank account within 5 (five) business days.

It is not possible to return software products if the protective seals on the packaging have been broken.

If the reason for the return is poor quality, the seller undertakes to provide warranty service for the product you purchased, reduce the product price, replace the defective item with a new one at their own expense, or refund the amount paid in accordance with the applicable rules.

Purchased items can be exchanged or returned in accordance with the “Retail Trade Rules” approved by the Government of the Republic of Lithuania on June 11, 2001, Resolution No. 697 (amended by Resolution No. 738 of July 22, 2014).

When returning quality goods, the following conditions must be met:

• when returning the item, the purchase document must be presented (VAT invoice or cash register receipt);
• If the returned goods deteriorate, the buyer is responsible for any decrease in value resulting from use of the goods if they have used the goods in a manner other than what is necessary to determine their nature, characteristics, and functioning. In order to ascertain the nature, characteristics, and functioning of the goods, the buyer may handle and use them only to the extent that would normally be permitted in a retail store.
• the returned item must be in the same set as received by the Buyer (including any gifts received with the order, if applicable);
• the shipping/delivery costs for returned items are covered by the Buyer. Only the amount paid for the item will be refunded. Shipping costs are non-refundable;