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Phone (Mon.-Sun. 09:00-21:00): 2025-06-24 10-17h.  +370 4 620 0100
Mandatory Field

Our customers frequently ask about these topics:

Warranty obligations


Warranty obligations apply to products sold in Lithuania with an “Avitela/Elesen” proof of purchase document, intended for household use.

1. By this document, the seller authorizes repairs under the rules to eliminate product defects (technological, material-related, etc.) free of charge by replacing faulty parts, assemblies, etc.

2. These "Warranty obligations" do not limit consumer rights but only specify the repair conditions.

3. Warranty obligations do not apply if:
  • the product is used not according to its intended purpose (for commercial or industrial use, or in violation of the instructions for use);
  • damage occurred due to accidents during transportation, loading, or unloading of the product;
  • any unauthorized repair was performed, seals were broken, there are signs of tampering or disassembly, the product was modified or repaired outside of UAB “Avitelos prekyba” or the manufacturer’s authorized service center, etc.;
  • there are mechanical damages to the housing or other parts, or the fault was caused by foreign objects, materials, insects, or dust entering the product;
  • the product was improperly connected to the power supply or failed due to power surges, faults during electrical installation in substations, distribution units, etc.;
  • the product was damaged by lightning, fire, water, other natural disasters, aggressive substances, liquids, etc.;
  • the product’s serial number is illegible, altered, removed, relocated, or does not match the one listed in the warranty certificate;
  • faults occurred due to the use of non-standard materials or spare parts;
  • warranty obligations do not apply to accessories, attachments, parts, and assemblies with a limited service life: audio/video heads, tapes, CDs, cables, cases, antennas, copier cartridges, toners, inks, cords, and similar; household appliance accessories (plates, bowls, blades), vacuum cleaner hoses and brushes, refrigerator shelves and handles, computer software, etc.
4. A 6-month warranty is provided from the date of sale for power elements, batteries, and accumulators.

5. During the warranty period, all product accessories must be retained.

6. The duration of warranty repairs is not included in the warranty period.

7. The warranty period is 24 months from the date of product sale.
  • All warranty maintenance rules as well as the product storage and usage instructions, guidelines, and requirements have been individually discussed, are fair, and do not infringe upon the buyer’s rights and obligations as a consumer. The buyer has understood and agreed to them before purchasing the product;
  • The buyer agrees to comply with all the product storage and usage conditions specified in these rules;
  • The buyer made the decision to purchase the product only after reviewing these rules and the product storage and usage instructions, and after assessing their ability to comply with the specified conditions.

If you are contacting us regarding a device covered by an extended warranty or insurance, please use the contact details provided here: garantija.lt